Refund Policy
Updated 18 September 2026
Eligible refunds
We will refund confirmed duplicate charges for the same purchase and confirmed payments where the purchased report credits were not delivered. Contact support with your payment reference so we can check the transaction and your report balance.
Completed reports
Completed reports are non-refundable, subject to applicable law. This does not limit any rights you may have under applicable consumer law.
How to request a refund
Email nourishnote.support@gmail.com with your account email, payment reference, payment date, amount and a short description of the issue. Do not include passwords, OTPs, card details or UPI PINs.
Review and processing
We will review the payment and report-credit records and notify you of the outcome by email. Approved refunds will be returned through the payment provider to the original payment method. The time for the money to appear depends on the payment provider and your bank; we will share available processing details when confirming the refund.
Report delivery issues
If a report fails or your credits do not appear after checkout, contact support before purchasing again. Nutrition reports are AI estimates, and the Health Disclaimer and Terms explain their limitations.